Customer Service Advisor with Greek

Customer Service Advisor with Greek

Michelin is hiring!

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REALIZZAZIONI CHIAVE ATTESE Gestisce ordini e consegne • Acquisisce, registra e smista gli ordini dei clienti secondo le loro esigenze, gli accordi stipulati e il livello di servizio definito • Propone alternative di prodotti in caso di eliminazione graduale o penuria • Se pertinente, ottimizza, pianifica e coordina la consegna con clienti e partner Monitora l'esecuzione • Gestisce il portafoglio ordini dei clienti e monitora l'esecuzione • Coopera con i partner pertinenti per garantire consegne puntuali e impegno nel servizio • Avverte proattivamente i clienti in caso di qualunque evento, ritardo o carenza circa l'impegno nel servizio e si impegna nella ricerca di una soluzione per il clienti • Informa e aggiorna i clienti Gestisce le richieste • Capta le richieste e i reclami dei clienti • Analizza le problematiche e fornisce soluzioni o risposte adeguate • Contatta i clienti, li aggiorna e chiude il dossier • Esegue analisi delle cause di origine dei problemi e implementa azioni correttive per evitarne la ricomparsa • Condivide i problemi ricorrenti con i partner interni pertinenti al fine di individuare le soluzioni Supporta le vendite • Coglie le opportunità di up-selling e cross-selling in risposta a ordini, richieste e gestione del portafoglio del clienti Applica e migliora i metodi di lavoro • Applica standard e procedure (inclusi norme di controllo interno ed embargo...). • Contribuisce al miglioramento costante per potenziare metodi di lavoro e soddisfazione clienti

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

#LI-Hybrid